Support Auto-Responder with Human Approval
Inbound support emails are answered by an agent that searches your knowledge base, drafts a grounded reply, and pauses for one-click human approval in Slack before sending. You get AI speed with human accountability — the pattern that actually survives production.
Templates never consume AI Builder credits. Customize every node visually after import.
How it works
Receive
The email trigger picks up each new support request.
Draft
The agent retrieves relevant knowledge-base articles and drafts a reply grounded in them — no hallucinated policies.
Approve & send
The draft posts to Slack with approve/edit buttons. On approval, the reply is emailed and the thread is logged.
Integrations in this template
Every node is swappable — replace any integration with another without rebuilding the flow.
Email Trigger
View integration docs →Agent Knowledge
View integration docs →AI Prompt
View integration docs →Send Email
View integration docs →Built for
- Small support teams answering repetitive product questions
- Agencies handling support for multiple client products
- Regulated businesses that need a human sign-off on every outbound message
Frequently asked questions
What happens if nobody approves?
The workflow suspends safely until someone acts — approvals use Falcon’s native human-in-the-loop primitive, not a timeout hack.
How does the agent know my product?
Upload docs, FAQs, and policies to the agent’s knowledge base. The Agent Knowledge node retrieves the relevant passages per ticket.
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