WhatsApp Concierge Agent
The WhatsApp version of a front-desk employee: greets customers, answers product and policy questions from your knowledge base, remembers each contact, and books follow-ups — on the channel your international customers already use.
Templates never consume AI Builder credits. Customize every node visually after import.
How it works
Chat
The WhatsApp trigger receives each message with full per-contact context.
Resolve
The agent answers from your knowledge base and can call other workflows as tools (check an order, book a slot).
Hand off
Conversations that need a human are flagged and routed with the transcript attached.
Integrations in this template
Every node is swappable — replace any integration with another without rebuilding the flow.
WhatsApp Trigger
View integration docs →Send WhatsApp
View integration docs →Conversation Memory
View integration docs →Agent Knowledge
View integration docs →Built for
- International customer bases where WhatsApp is the default channel
- Hospitality and travel concierge service
- Lead qualification for high-touch services
Frequently asked questions
Do I need WhatsApp Business API access?
Yes — the template uses Twilio’s WhatsApp integration; connect your approved Twilio WhatsApp sender in credentials.
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View template →Support Auto-Responder with Human Approval
AI drafts the answer from your knowledge base; a human approves in Slack.
View template →Ship this agent today.
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